FREE SHIPPING

We are glad to bring our customersgreat value and service. That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Whezly are not liable if the incorrect address is placed during the checkout process. Please makesure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any customfees once the items have shipped. By purchasing our products, you consent thatone or more packages may be shipped to you and may get custom fees when theyarrive in your country.

SHIPPING TIME

Shipping time varies by location.These are our estimates:

Location

*Estimated Shipping Time

United States

8-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days

Max deliverytime – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with atracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If yourorder was placed more than 5 business days ago and there is still no informationon your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

What currency are the prices Isee in the site?

All prices are in USD.

I just placed an order, whenwill it ship?

We try our best to ship items as fast aswe can. Please allow 1-3 days prcessing time for your order to ship out,average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 daysafter your order has been SHIPPED. If you don't have a tracking number after 7business please email us at info@whezly.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, ifthe product is defective or damaged. We give you 30 days to send it back to usfor a full refund. You must ship it back at your own expense, once we havereceived the product we will refund the full amount of your original purchase.Please Include all a name and order number on the returned parcels.

Please note: If you your package is onthe way, you must wait for it to arrive and return it before receiving arefund.

 Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is alreadysent please use our easy return system to get a full refund.

 I have entered an incorrect address what do I do now?

If you have missspelled or auto filledin a incorrect address, simply reply to your order conformation email andconfirm. Once you double check if the address given is wrong kindly notify usvia email at  info@whezly.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do shipworldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasnt answered, can you please help?

Absolutely! We are here to help you makeyour home beautiful! Please send us an email to info@whezly.com and we will be happy to assist you in any way we can.

We do receive a large number of emails,If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.